CLOZE TEXT: PUTTING THINGS RIGHT

Here you have a new cloze text, hope you don't find it too difficult.
The key is bellow the text.
Have a nice weekend!



PUTTING THINGS RIGHT

Read the text below and decide which word, A, B, C or D, best fits each space.

We all make mistakes. Our company is no exception, and on rare occasions our

customers have cause for (1) ………… . We pride ourselves on our quick, efficient and

courteous way (2) ………… putting things right.

Please start by having a ………… with Mark, our Customer Satisfaction Officer. There’s

every (4) ………… that he can resolve your (5) ………… to your complete satisfaction. If

goods are (6) ………. , he can arrange an immediate refund or replacement and can (7)

………… send a van to your premises to (8) ………… and replace any bulky item.

Our Managing Director, Mr Fergusson, is also (9) ………… by appointment and, if you are

still (10) ………… with any (11) ………… of our service, we hope you will have no

hesitation in (12) ………… him and letting us know how we might (13) ………… our

service in future. Our board of directors considers customers’ suggestions when they meet

each month, and most are (14) ………… .

All this means that our customers are our first (15) ………… - in fact our most important

partners in business.

Choose A, B, C or D, for each gap: 

1 A complaining      B complaint       C objection       D refund
2 A in                       B of                    C by                  D with
3 A word                  B call                 C conversation  D meeting
4 A way                   B method            C chance           D intention
5 A need                  B breakdown      C fault               D problem
6 A wrong                B bad                  C faulty             D broken
7 A just                    B firstly               C soon              D even
8 A collect               B take                  C obtain            D recover
9 A here                   B present             C available       D seen
10 A unhappy          B cross                 C sad                D annoyed
11 A respect             B type                  C aspect           D kind
12 A writing             B contacting        C speaking       D consulting
13 A raise                 B perform            C make             D improve
14 A used                 B adopted             C employed      D allowed
15 A concern            B idea                   C purpose         D business

 KEY
1. B             9. C
2. B            10. A
3. A            11. C
4. C            12. B
5. D            13. D
6. C            14. B
7. D            15. A
8. A